Customer satisfaction is our #1 priority, so we have a very generous 2 day no-questions-asked return policy. Please read the full policy below.
- We have a generous 2 day no-questions-asked return policy. If you are unsatisfied with your purchase for any reason, we will take it back.
- Please initiate returns by e-mailing us at Morethnics@gmail.com within 2 days (48 hours) from the date of receiving the product. Return request will not be accepted through any other medium like Facebook / Instagram chat/ Whatsapp chat or phone call.
- We will arrange for a courier to pick up the merchandise from your home. Customer is responsible for the cost of return shipping.
- Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments, shoe boxes or dust bags.
- Refund will be processed in the form of store credit that can be used for future purchases on our store. Sorry, no refunds back to bank account or credit card.
- Please allow 3-5 business days after the product is received back to our warehouse in Hyderabad for processing of store credit. The store credit is valid for 1 year from the date of issue.
Apart from condition reserved herein above, the following products shall not be eligible for return or exchange viz:
- Any product that exhibits physical damage to the product or is not in the original condition
- If the product is customized for you (e.g - lehenga with custom stitching or sarees with pico, stitched blouses, etc)
- If the Return or Exchange is requested after 2 days of receiving the shipment.
- Products that are made to order (labelled as pre-order) are not eligible for return / exchange either. This is because these products are uniquely produced on-demand.
- Multiple returns from the same customer are also not accepted within a short time frame. E.g - customers that order 3+ products within a month, only up to 30% of the total order value can be returned or exchanged. This clause is designed to prevent non-serious customers from trying out multiple products and abusing our generous return policy.
- Orders placed using store credit (either part or in full) are not eligible for return or exchange.
- Orders placed using store credit (either part of in full) are not eligible for any discounts.
- We offer free shipping on all pre-paid orders within India.
- Cash on Delivery (COD) is available within India on orders below Rs 10,000/-. Please note that COD is not available for custom stitching orders.
- It usually takes 5-10 working days to dispatch your product. Customized orders can take additional 3-5 working days. Once your order has been dispatched, you will receive tracking information via email and SMS
- For international orders (US, UK, Singapore, etc), shipping is free on orders above INR 15,000 (approx US$200). For international orders under INR 15,000, we charge INR 2000 (approx US$30) for shipping. International orders take 15-20 working days from the date of order to be delivered. Please allow an extra 5-7 working days for custom stitching orders. Please note that international deliveries are taking longer than expected due to COVID-19.
- Orders once placed cannot be cancelled or modified for any reason
Mor & Son's new brand Mor Ethnics is one of the most trusted online clothing store for women. Mor & sons has its deep roots since 1945 providing exclusive designer ethnic wear worldwide. We make sure to serve ethnic wear to our valuable customers with excellent quality and best prices.
Why Mor Ethnics?
The brand is one stop destination to make you feel confident and comfortable in your own skin. We discover the best designs from all over India and deliver them at your doorstep.
With Mor Ethnics, you get an ideal pick for every occasion.
SHOP WITH CONFIDENCE
All our products are superior in quality and will meet all your expectations. Our quality guidelines are tailored to ensure that you receive a high quality product.We take extreme care and check each and every product before dispatching it for you.
Our quality assurance and warehouse teams check the products to ensure:
- Perfect quality fabric
- Excellent finish
- Stain-free and Wrinkle-free garments