Our Refund & Cancellation Policies are simple and straightforward, crafted to ensure easy understanding for you.
If you would like to cancel an item, we urge you to do it within 24 hours of placing the order, or before the order is shipped. Once the order is shipped, items cannot be canceled and can only be returned. A refund will be initiated in both situations.
For cancellations just email us at firstname.lastname@example.org with a picture of the item and reason for cancellation, along with your order number.
Once the email is received by us and we do a quality analysis of the same, we will initiate a refund.
All refunds will be processed within 4 working days and will happen solely through net banking. Payments made through COD will be paid back in full through PayPal or Google Pay.
To ensure your privacy and safety, all your bank account details and information will be kept confidential by us and will not be shared with anyone.
Mor Ethnics Return & Exchange Policy
We have a ‘100% Customer Satisfaction Program’. But we understand that sometimes an experience can be a bit disappointing for you. Rest assured we are always here to help and make sure that your problems have the most favorable end.
Below is the step-by-step guide through our Return/Exchange Policy:
- For starters, returns/exchanges are only possible if your purchase is damaged, defective, or broken.
- Return/Exchange Policy is applicable if the products received by you, do not match the pictures/descriptions on the website.
- Products that you may not like due to quality, colour, and design-related issues are also open to returns/exchanges.
- Send us an image of the product you want to return/exchange on WhatsApp (+91 98668 61141) within 24 hrs of delivery, along with your order number.
- Exchanges are only possible if you want a different size or colour.
- Exchanges are not possible on completely new products.
- The return/exchange courier process & charges will have to be handled by you.
- For returns - The charges for shipping and courier will not be a part of your refund amount.
- For exchanges - we will not refund the courier and shipping charges paid by you for the items you want to exchange.
- Once we receive your product for return, we will refund your money back to the original bank account through NEFT, in 4 working days.
- Any items that are damaged by the customer, will not be eligible for return or exchange.
- Customer damages include:
- Stained items
- Tags missing
- Body odor coming from the items
- Loss of packaging
- The product being washed or dry cleaned.
Thank you and happy shopping!